The Household Underwriting Team is based in Worcester, we handle Household business transacted by EDI and manual business that falls outside of FCEDI which does not quite ‘fit the box’

Our aim is to be the Intermediary and Lloyd’s coverholder of choice by brokers who share our values. Our products will meet our customers’ needs in standard and ‘niche’ markets and be sustainably priced. They will be underpinned by first class technical expertise coupled with excellent levels of customer and claims service.

Our products will be found on the major software systems and include:


My Home Bedroom rated policy providing Buildings cover up to £1M & Contents cover up to £80,000 for  properties with up to 4 bedrooms and built from 1851 onwards
My Home Elite A sum insured policy providing wide coverage, giving the flexibility to cater for higher sums insured and those risks that do not quite ‘fit the box’ and require individual attention.
We also cover holiday homes in the UK under this product.
Evolution/Silver A sum insured product primarily catering for non standard risks – for example longer term unoccupied, tenanted residential properties and properties undergoing minor works.


We are happy to take underwriting referrals and always welcome the opportunity to talk to brokers, it is important to us that we work closely with our brokers and fully understand their needs.

Policy Documents:

My Home Policy
My Home Keyfacts
My Home Important Notice – August 2018
My Home Notice To Policy Holders
My Home Elite Policy
My Home Elite Keyfacts
My Home Elite Important Notice – August 2018
My Home Elite Notice To Policy Holders
Evolution Policy
Evolution Keyfacts
Evolution Notice To Policy Holders
Silver Policy
Silver Keyfacts
Silver Notice To Policy Holders
Gold Policy
Gold Keyfacts
Gold Notice To Policy Holders
Resilets Policy
Resilets Keyfacts
Resilets Notice To Policy Holders

Jane Coppard
Head of Household
T: 0333 005 6256
M: 07920 790939
Mark Humphreys
Household Underwriting Manager
T: 0333 005 6202
Luke Barnett
Household Underwriter
T: 0333 777 3086
Chris Williams
Household Underwriter
T: 0333 777 3086
Lewis Terry
Household Underwriter
T: 0333 777 3086
Samantha Finch
Assistant Underwriter
T: 0333 777 3086